AI voice analytics on your infrastructure.
Every call transcribed, analyzed for sentiment, summarized, and scored for compliance — automatically, within seconds of hangup. Dedicated AI infrastructure, no per-minute cloud fees, and your voice data never leaves your control.
- Languages
- 25
- Calls analyzed
- 100%
- Call end → analytics
- Seconds
- Per-minute cloud fees
- $0
Languages
Calls analyzed
Call end → analytics
Per-minute cloud fees
Every call becomes a source of insight.
No configuration per call. No manual tagging. No listening to recordings. It all happens automatically, within seconds of the call ending.
25 languages, word-level
Automatic language detection, speaker-separated transcripts, and word-level timestamps synced to the recording — a 5-minute call transcribed in seconds.
The full emotional journey
Per-speaker sentiment tracked from the first word to the last, with turning-point detection that pinpoints the moment a call shifted, and why.
Topics, drivers & insights
A structured recap of every call — reason, key points, resolution, outcome — plus topic extraction and AI-generated coaching recommendations.
Real conversations, not noise
Real conversation vs. voicemail, abandoned, or IVR-only — with a consolidated ring → answer → hold → transfer → hangup timeline on every call.
MOS, jitter & packet loss
Voice-quality metrics captured on every call and correlated with sentiment, so you see exactly when network issues hurt the customer experience.
PII detected & redacted
Credit cards, national IDs, phone numbers, and more detected and replaced with [REDACTED] — originals never stored, with full audit logging.
The easiest way to get Vocametrics is Cloudxentral.
Vocametrics is purpose-built to integrate directly with the Cloudxentral Cloud PBX and Contact Center platform — not a bolt-on third-party tool. Activation requires no changes to your phone system configuration, and analysis begins on your very next call.
- Zero setup
- No per-call configuration, no manual tagging — every call analyzed automatically.
- No routing impact
- Passive monitoring that never affects call quality or routing, built to scale with your volume.
- Multi-tenant
- A single deployment serves every tenant with full data isolation.
See it run on your calls.
Bring Vocametrics to your contact center, or partner with us to offer it across your operator network.