The Vocametrics dashboards.
Every call Vocametrics analyzes surfaces in the right place for the right person — a supervisor and admin control center, a self-service portal for agents, and a customer-facing reporting portal. One platform, across every role.
Full visibility for supervisors & administrators.
A comprehensive web dashboard gives supervisors and administrators complete oversight of call operations — from a single call's timeline to platform-wide trends and system configuration.
Call Detail Records
- Searchable, filterable call history with full metadata
- Visual call timeline: ring → answer → hold → transfer → hangup
- Sentiment-journey visualization — see how emotion evolved
- One-click access to recording, transcription, and AI summary
- Keypad (DTMF) event tracking during IVR navigation
- Silence, hold, queue-wait, and ring-time metrics
Analytics & Reporting
- Call-volume trends over any time period
- Sentiment distribution across agents, teams, and accounts
- Topic analytics — what are customers calling about?
- Agent performance: handle time, sentiment, resolution, engagement
- Call-quality reports with network-issue correlation
- Analytics Advisor — AI-recommended analytics tuned to your operation
System Management
- Customer and account management
- Role-based access control with granular permissions
- Integration configuration and monitoring
- Real-time platform health monitoring
- Industry presets — healthcare, retail, financial services, and more
- Audit logs for all administrative actions
A self-service dashboard, built for agents.
A dedicated portal gives agents direct visibility into their own performance — no supervisor access required — so they can self-monitor and improve, reducing the overhead of maintaining quality.
Phone-based authentication — no separate username or password. Agents authenticate with their desk phone extension, confirmed in seconds and tied to their physical line.
- 01
Request a one-time code from the portal
- 02
Dial a short code from your desk phone
- 03
Enter the code the portal gives you
- 04
Authentication confirmed — tied to your extension
Real-Time Call State
- Live status: Idle, Ringing, On Call, On Hold
- Active-call details with a duration timer
- Instant notification of incoming calls
Personal Performance
- Today's KPIs: total calls, average handle time, sentiment, answer rate
- Trend comparison against previous periods
- Performance relative to team averages
Call History & Review
- Own call history with search and filtering
- Full call detail: AI summary, sentiment, and transcript
- Recording playback with synchronized transcript
- Personal call-timeline visualization
Self-service reporting & CRM control.
A dedicated customer-facing portal puts the reports and executive digests published for you, dashboard summaries, and CRM configuration in your own hands — with full drill-down into every KPI, comparison, and narrative.
Reports & Digests
- View the reports and executive digests published for you
- Drill into KPIs, period-over-period comparisons, and narrative
- Open the full report behind any line of a digest
- Roadmap — configure schedule timing and recipient lists, and generate ad-hoc reports on demand
Dashboards & CRM
- See your contacts, cases, and customer-journey timeline
- Manage your portfolio, outcomes, processes, and CRM configuration
- Summary widgets: sentiment trend, call volume, resolution rate
- Top issues, top outcomes, and active cases at a glance
One platform, every role.
Supervisors, agents, and customers each get the view they need — and the same call data rolls up into business intelligence reports and executive digests. See where the analytics go next.